Iniciar sesión: Media Center

Delivery Information

The maximum order allowed from the web is 20 kg.

Shipping areas

Chocolates Torras delivers to the following geographic areas:

Zone 1: Peninsular Spain, Portugal (except Azores Islands) and Andorra

Zone 2: Balearic Islands

Zone 3: Canary Islands, Ceuta and Melilla

Zone 4M: Europe 1A (France, Greece, Italy)

Zone 4: Europe 1 (Germany, Belgium, Luxembourg, Netherlands, United Kingdom (UK))

Zone 5: Europe 2 (Austria, Bulgaria, Denmark, Slovakia, Slovenia, Estonia, Finland, Gibraltar, Hungary, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, Norway, Poland, Czech Republic, Romania, San Marino, Sweden, Switzerland)

Shipping costs

The shipping costs (including TVA) are as follows:

WEIGHT ZONA 1 ZONA 2 ZONA 3 ZONA 4M ZONA 4 ZONA 5
de 0 a 1 kg 7,00 € 12,00 € 26,00 € 9,00 € 12,00 € 16,00 €
de 1 a 2 kg 7,00 € 12,00 € 26,00 € 12,00 € 16,00 € 23,00 €
de 2 a 5 kg 9,00 € 13,00 € 43,00 € 22,00 € 26,00 € 32,00 €
de 5 a 8 kg 12,00 € 15,00 € 59,00 € 25,00 € 33,00 € 42,00 €
de 8 a 10 kg 12,00 € 15,00 € 59,00 € 26,00 € 36,00 € 46,00 €
de 10 a 15 kg 15,00 € 19,00 € 67,00 € 28,00 € 45,00 € 66,00 €
de 15 a 20 kg 18,00 € 22,00 € 73,00 € 29,00 € 47,00 € 71,00 €

Delivery deadlines:

All shipments to zone 1, 2 and 3, are to be carried out within 48 hours . For Europe 1 and 2 deliveries are expected within 72 hours. No deliveries will be made on weekends nor holidays or days off. All orders received from Thursdays 15:00h will be issued the next Monday. That will avoid the boxes being stored on transport agencies’ storage areas at no controlled temperature during the weekend, which can damage the quality of the product. Orders paid with credit card or debit card are processed immediately. Orders paid by bank transfer will be processed once the payment is confirmed, within maximum 3 business days. For any queries do not hesitate to contact us via e-mail.

Product Delivery

Given any problem with the delivery, the courier will leave a receipt indicating the procedure to be followed. The maximum order allowed from the web is 20 kg.