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Delivery Information

Shipping areas

Chocolates Torras delivers to the following geographic areas:

Zone 1: Peninsular Spain, Portugal (except Azores Islands) and Andorra.

Zone 2: Balearic Islands

Zone 3: Canary Islands, Ceuta and Melilla

Zone 4: Europe 1 (Germany, Austria, Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Luxembourg, Madeira, The Netherlands, The UK, Sweden)

Zone 5: Europe 2 (Bulgaria, Slovakia, Slovenia, Estonia, Gibraltar, Hungary, Jersey, Latvia, Liechtenstein, Lithuania, Malta, Norway, Poland, Czech Republic, Romania, San Marino, Switzerland, Cyprus)

Shipping costs

The shipping costs (including TVA) are as follows:

Zones 1, 2 and 3

Zone 1 Zone 2 Zone 3
From 0 to 2 kgs 7 € 15 € 24 €
From 2 to 5 kgs 8 € 21 € 39 €
From 5 a 10 kgs 10 €

Zones 4 and 5

Zone 4 Zone 5
From 0 to 1 kgs 16 € 20 €
From 1 to 2 kgs 17.5 € 22 €
From 2 to 5 kgs 22 € 27 €
From 5 to 10 kgs 27 € 35 €
From 10 to 15 kgs 40 € 45.5 €

Delivery deadlines:

All shipments to zone 1, 2 and 3, are to be carried out within 48 hours . For Europe 1 and 2 deliveries are expected within 72 hours.

No deliveries will be made on weekends nor holidays or days off.

All orders received from Thursdays 17:00h will be issued the next Monday. That will avoid the boxes being stored on transport agencies’ storage areas at no controlled temperature during the weekend, which can damage the quality of the product.

Orders paid with credit card or debit card are processed immediately. Orders paid by bank transfer will be processed once the payment is confirmed, within maximum 3 business days.

For any queries do not hesitate to contact us via e-mail.

Product Delivery

Given any problem with the delivery, the courier will leave a receipt indicating the procedure to be followed.